INFO
Orders are processed and shipped within 2-3 business days, after orders are received. Made to order items may require more time.
NEED IT FASTER? Priority is given to USPS EXPRESS, USPS PRIORITY and UPS NEXT DAY orders which will process within 24 business hours of order being placed. (If your order contains made to order items please allow up to 5 additional business days to process)
Once an order has been placed we are unable to make any changes, cancellations, or modifications to the order.
We are closed on weekends and Holidays. No orders are processed on weekends and Holidays. Once your order is placed you will receive an email confirmation. A second email will be sent when your order is ready to ship, confirming that it is on its way with your tracking information.
Please note, we are not responsible for incorrectly entered shipping addresses, lost or stolen items.
Orders that contain HAND SCULPTED ITEMS require an additional 7-14 business days to process.
Domestic Shipping
We use USPS and UPS for all standard shipping. Please allow 5 - 7 business days for delivery. Express Shipping Options are available and will be calculated based on weight/ region at the time of check out. The estimated delivery date is an estimate only and is not guaranteed. We are not responsible for lost or stolen items.
International Shipping
PLEASE NOTE: All duties and taxes are paid by the customer, refused shipments will not be refunded. International deliveries are typically delivered within 5-7 business days, we offer USPS, UPS & DHL International shipping. If it is urgent that you receive your package right away we suggest using the Express Shipping options.
Taxes & Duties
Your order may be subject to import duties, VAT, or other taxes depending on your country’s regulations.
These fees are not included in our prices and are collected by your local customs office. Unfortunately, we do not control these charges and cannot predict what they might be.
Most packages are shipped Delivered Duty Unpaid (DDU), meaning you are responsible for paying any customs duties or taxes upon delivery.
PLEASE NOTE: Refused shipments will not be refunded.
Returns & Exchange
Once an order has been placed we begin processing it immediately and are unable to make any changes, cancellations, or modifications to the order.
Sale items are final sale.
Items purchased with a promotional discount code are eligible for exchange or store credit only within 7 days of order received.
We offer a 7 day return / exchange policy (from date order was received) on unopened and unused full price items* purchased from our website. Please contact us at shipping@tarinatarantino.com to process a return.
International Customers: We are unable to refund any import tax/duty that your order may have incurred for returned items. International exchange or return shipping is the responsibility of the customer. We are not responsible for lost or stolen items.
Please contact us for Return Authorization at shipping@tarinatarantino.com please include your order# in the subject line.
All return credits will be placed on the card used for the original purchase. Please allow up to 7 business days for return credits to process. Please note that all shipping charges will be deducted from the return / credit.
*All Special Order / Made to order and hand sculpted pieces are final sale.
Please note: Hand Sculpted and some Made to order items are not eligible to be exchanged for previously purchased exchange items.
Sale Items
All sale items are FINAL SALE and not eligible for return or exchange.
SPECIAL ORDERS & CUSTOM ORDERS
- All Special Orders and Custom Orders are made to order and final sale.
- If an item you are looking for is from a previous collection or discontinued it may be special ordered in most cases, however, minor substitutions of beads or components may be necessary due to availablity of materials.
- Discount codes cannot be applied to special orders.
More Questions
Email us anytime at shipping@tarinatarantino.com or chat with us on our chat bot.