Returns and Exchanges
NOTICE: ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
We are now offering a 15 day return policy on items purchased from our website. You may return product(s) to The Sparkle Factory after obtaining a Return Authorization (RA) number from a Customer Service Representative. After this 15 day period, we will accept unopened/unused products for exchange only within 30 days of purchase with a valid receipt.
If the item was delivered damaged, we would appreciate a photo of the product(s) and package to be provided for our insurance claim purposes.
Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that TARINATARANTINO.COM cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging.
REQUESTING AN RA (Return Authorization)
You can request an RA by emailing customer service at email@example.com . You will receive a reply with your RA number within 24 business hours.
All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.
For any questions, please contact customer service at firstname.lastname@example.org
Disclaimer for TARINA TARANTINO Beauty collections:
TARINA TARANTINO lists the ingredients of every makeup product on our website, therefore, this disclaimer holds the buyer responsible for any product and its use after it has been shipped. If for any reason you have a reaction to a product, discontinue use immediately. If you have sensitive skin, we highly recommend testing the product on a small patch of skin before use.